Senior Manager - Learning & Capability Development

Mutual Trust Bank PLC. (MTB) is one of Bangladesh's leading private commercial banks, committed to delivering innovative, customer-centric financial solutions. We foster a culture of integrity, collaboration, and excellence, empowering our people to grow while creating lasting value for our customers and communities.

Department: Branch Banking Division

Job Location: Dhaka

Job Context:

Mutual Trust Bank PLC (MTB) is seeking a dynamic and experienced Senior Manager - Learning & Capability Development to lead capability-building initiatives for the Branch Banking Division. The incumbent will be responsible for developing and executing learning strategies that enhance employee capability, leadership effectiveness, sales and service excellence, and operational performance across the branch network. This role requires a strategic learning professional who is passionate about building a high-performing workforce and fostering a culture of continuous learning.

1. Develop and execute the annual Capability & Development strategy and learning roadmap for the Branch Banking Division, ensuring alignment with the Bank's strategic priorities and business objectives.

2. Conduct Training Needs Analysis (TNA) in partnership with Branch Banking leadership and business stakeholders to identify capability gaps and design targeted learning solutions.

3. Design, develop, and facilitate engaging classroom, virtual, and blended learning programs to strengthen employees' technical, operational, sales, service, and leadership competencies.

4. Lead the development and implementation of capability-building initiatives focused on branch operations, customer experience, sales excellence, regulatory compliance, risk management, and people leadership.

5. Design and oversee structured onboarding, induction, and role-based learning journeys to accelerate the productivity and effectiveness of newly recruited Branch Banking employees.

6. Serve as an internal faculty member by delivering training programs, facilitating workshops, and coaching employees to enhance knowledge, skills, and performance.

7. Collaborate with Branch Heads, Regional Heads, internal Subject Matter Experts (SMEs), and external learning partners to develop and deliver impactful learning and development interventions.

8. Stay abreast of emerging banking trends, digital learning innovations, customer experience practices, and industry best practices to continuously enhance capability development across the Branch Banking network.

9. Develop and maintain learning dashboards, training analytics, and management reports to evaluate program effectiveness, measure business impact, and monitor the return on investment (ROI) of learning initiatives.

10. Champion a culture of continuous learning, knowledge sharing, innovation, and high performance by promoting employee development and capability enhancement throughout the Branch Banking Division.

Mutual Trust Bank PLC is an equal opportunity employer. We are committed to an inclusive recruitment process and equal opportunity for all job applicants.

Only shortlisted candidates will be contacted for further assessment.

• 12 to 15 years
• The applicants should have experience in the following business area(s): Banks, Manufacturing (FMCG)

• Bachelor/Honors

• Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related discipline from a reputed university.

• No third division/class or equivalent CGPA is allowed at any stage of the academic career.

• Preferably completed Banking Diploma courses (JAIBB & AIBB)

• Age At least 24 years