Customer Service Executive

Duty Time: 8 hours & 1 hour break.

Roster Basis Duty - 8 hours & 1 hour break.

Male: Day/Night shift (Based on roster)

Female: Day shift only (Duty time based on roster)

• Handle customer queries and provide prompt, professional support through Facebook Messenger, phone calls and other communication channels.

• Communicate with customers regarding products, prices, availability, delivery, payment, return/exchange policies, and order-related queries.

• Receive, process, verify, and manage customer orders accurately through the company’s order management system.

• Coordinate with the delivery/logistics team to ensure timely and accurate parcel delivery.

• Monitor order status, delivery updates, failed deliveries, returns, exchanges, and customer complaints, and take necessary actions accordingly.

• Maintain accurate customer and order information in the company’s software/system and update records whenever required.

• Coordinate with internal teams such as Sales, Operations, Inventory, and Delivery to resolve customer and order-related issues.

• Follow up on pending, cancelled, returned, or undelivered orders and ensure proper resolution.

• Perform other customer service and operational tasks assigned by the management.

• At least 1 year
• The applicants should have experience in the following business area(s): Call Center, E-commerce
• Freshers are also encouraged to apply.

• Bachelor/Honors

• Age 18 to 32 years

• Excellent communication and interpersonal skills.
• Strong command of both Bengali and English, especially in written communication.
• Basic computer literacy and proficiency in MS Office / Google Workspace.
• Comfortable working with Facebook Messenger, WhatsApp, and other digital communication platforms.
• Strong attention to detail with good order and data management skills.

• Salary Review: Yearly
• Festival Bonus: 2

• Snacks & coffee will be provided by the Office.