Branch Manager- Service Point
Job Description
Supervise overall activities of the Service Point.
Distribute tasks among all employees and take regular follow-ups to ensure their best productivity.
Monitor the pending works and assign experts properly to get the best possible output to achieve better customer satisfaction through the committed TAT.
Ensure all relevant software is updated regularly to keep the same balance both physically and in the database.
Maintain overall discipline in service points among all employees according to company rules and regulations.
Submit monthly and other reports as per monitoring requirements. Also, inform the monitoring department if any discrepancy is found or critical situations arise.
Supervise accounts and inventory activities to make sure that the concerned officer maintains the process as per their JD (ex: cash book, bill collection, bill book issue, excess cash handling, fixed loans of service experts, tools bag/tools, etc).
Supervise customer care executives’ activities like receiving, delivery, software updates, proper grooming (according to CRS department instructions), behaviors of customers, etc.
Take initiatives regarding long-time undelivered products by issuing registered letters and other measures according to the policy.
Ensure proper and maximum utilization of pickup and messenger facilities and provide support to concerned channel partners.
Maintain proper documentation, approval process, and communication with concern sections for a smooth adjustment process with channel partners (plaza & distributors).
Maintain proper use of fixed assets and take necessary action if found unusable.
Supervise proper use of safety items/tools of service experts while working (checklist of cylinders, fire extinguishers, etc), if discrepancies then forward them to the compliance section.
Maintain effective communication with concerned sales & marketing officers, and channel partners through regular visits and over phone activity.
Monitor compliance and legal section instruction to keep updated all the license, deed documents, and legal issues with effective correspondence of local/concerned authorities.
Performing any other tasks and special work as per requirements.
Experience
- At least 3 years
- The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances, Group of Companies, Manufacturing (Light Engineering and Heavy Industry)
Education
- Bachelor in Engineering (BEngg)
- Master of Business Administration (MBA)
Additional Requirements
Must be proficient in MS Office suite.
Strong technical knowledge.
Strong leadership quality.
Excellent communication and interpersonal skills.
Ability to plan strategically in critical situation.
Positive attitude and result oriented.
Strong networking and management abilities.
