Branch Manager (Reputed Diagnostic Center)

Job Context:

A reputed diagnostic center is seeking a dynamic, experienced, and result-oriented Branch Manager to oversee the overall operations of its branch. The Branch Manager will be responsible for overseeing branch operations, ensuring excellent patient service, maintaining operational efficiency, supervising departmental activities, achieving business objectives, ensuring compliance with Wafid and regulatory standards, and leading the branch team to achieve organizational goals.

The ideal candidate should possess strong leadership, operational management, customer service, and business development skills with experience in hospitals, diagnostic centers, medical checkup centers, or healthcare organizations.

Job Responsibilities:

• Oversee the overall daily operations of the diagnostics center and ensure smooth departmental coordination.

• Lead and supervise all operational departments including Reception, Customer Service, Radiology & Imaging, Laboratory, Nursing, Accounts, Administration, and Support Services.

• Ensure high standards of patient care, customer satisfaction, and service excellence.

• Monitor branch performance and implement strategies to achieve operational and business targets.

• Ensure compliance with Wafid (GCC), Ministry of Health, BMET, and other applicable regulatory requirements.

• Coordinate with Consultant Physicians, Radiologists, Pathologists, and departmental heads to ensure efficient service delivery.

• Prepare daily, weekly, and monthly operational reports for management.

• Monitor patient flow and minimize waiting time through effective operational planning.

• Manage manpower planning, staff scheduling, attendance, leave, discipline, and overall workforce productivity.

• Develop and implement Standard Operating Procedures (SOPs) to improve operational efficiency.

• Ensure proper utilization and maintenance of medical equipment, office assets, and branch facilities.

• Handle patient complaints professionally and ensure timely resolution.

• Monitor revenue generation, operational costs, and overall branch profitability.

• Coordinate with the Head Office regarding HR, Finance, Procurement, Marketing, and Compliance matters.

• Support marketing and business development initiatives to increase patient volume and corporate partnerships.

• Ensure implementation of quality assurance programs and infection prevention protocols.

• Conduct regular staff meetings, training sessions, and performance evaluations.

• Maintain proper documentation, operational records, and compliance reports.

• Perform any other responsibilities assigned by the Managing Director or Management.

• At least 5 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre

• Bachelor Degree in any discipline.

• At least 5 years of experience in hospital, diagnostic centre, medical checkup centre, or healthcare operations.

• Experience in Wafid/GCC-approved medical centres will be highly preferred.

• Age At least 25 years
• Only Male

• Strong leadership and people management skills.

• Excellent communication and interpersonal skills.

• Strong operational planning and decision-making abilities.

• Sound knowledge of hospital operations and healthcare administration.

• Familiarity with Wafid procedures, healthcare regulations, and quality standards will be an added advantage.

• Strong analytical, reporting, and problem-solving skills.

• Proficiency in Microsoft Office applications, especially Excel, Word, and PowerPoint.

• Experience with Hospital Information Systems (HIS), ERP, or EMR software will be preferred.

• Ability to work under pressure and manage multiple priorities effectively.

• High level of integrity, professionalism, and accountability.

• As per company policy.