Executive (Receptionist)

Aurora Specialized Hospital, located in the heart of Dhaka, is currently seeking a smart, well-presented, and customer-focused individual to join our team as an Executive (Receptionist). This position offers an excellent opportunity to provide outstanding patient service while working in a modern and professional healthcare environment.

Job Responsibilities

• Welcome and assist patients, visitors, and guests with courtesy and professionalism.

• Register patients and maintain accurate patient information in the Hospital Management System (HMS).

• Schedule appointments and coordinate with consultants and departments.

• Handle incoming telephone calls and respond to patient inquiries efficiently.

• Provide accurate information regarding hospital services, consultants, schedules, and procedures.

• Coordinate with Admission, Billing, Diagnostic, Pharmacy, and other departments to ensure smooth patient service.

• Maintain proper records of patient registrations and daily front desk activities.

• Ensure confidentiality of patient information and hospital records.

• Handle patient complaints professionally and escalate issues when necessary.

• Perform any other responsibilities assigned by the management.

• 2 to 3 years
• The applicants should have experience in the following business area(s): Hospital, Physiotherapy center, Chamber, Healthcare Startup

• Bachelor of Business Administration (BBA)

• Bachelor`s or Master`s degree in Business Administration, Management, Hospitality Management, or any related discipline from a recognized institution

• Age 25 to 30 years

• Minimum 2–3 years of relevant experience in Hospital Billing.

• Excellent communication and interpersonal skills.

• Strong customer service and patient handling ability.

• Proficient in MS Office (Word, Excel & PowerPoint).

• Knowledge of Hospital Management Software (HMS) or ERP systems.

• Strong telephone etiquette and front desk management skills.

• Ability to multitask and work under pressure.

• Professional appearance with a positive attitude.

• Good command of both Bangla and English.

• Prior work experience as a Receptionist in a reputed Hospital is mandatory.

• Minimum 2–3 years of experience in Hospital Reception or Front Desk Operations.

• Proficiency in MS Word and MS Excel is mandatory.

• Knowledge of Hospital Management Software (HMS) / ERP System will be given preference.

• Strong communication and customer service skills.

• Ability to work independently and in a team environment.

• Willingness to work on a roster basis, including weekends and public holidays if required.

• Pleasant personality, professional appearance, and positive attitude.

• Ability to remain calm and courteous while handling patients and visitors.

• As Per Company Rules.

Updated Resume/CV along with a Cover Letter/Application and all Educational Qualifications should be sent to the email address career@aurora.hospital or submitted in hardcopy to the Managing Director, Aurora Specialized Hospital, located at 19/1, Kakrail, Dhaka. Additionally, please include a recent passport-size photograph.