Manager, Operational Excellence; Microfinance Programme

Microcredit Regulatory Authority (MRA) certificate number- 00488-00186-00065

BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.

BRAC Microfinance provides people who cannot access traditional financial banking services with access to a suite of financial services, including loans, savings and microinsurance. We provide an alternative to high-interest loans from informal lenders, supporting families to invest in income-generating activities, build assets, and reduce vulnerability to health shocks and natural disasters. Passionate about finance beyond formal banking systems? Join the BRAC Microfinance team to help build a more financially-inclusive society, where everyone can access finance when they need it - safely, responsibly and sustainably.

Working at brac is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world, we are building it. Join us to find the way.

Job Purpose

The role is responsible for providing operational and coordination support to ensure effective implementation of program activities and partnership initiatives. The role focuses on tracking progress, maintaining documentation, supporting stakeholder coordination, and assisting in pilot initiatives and campaigns to ensure quality service delivery and smooth program operations within BRAC.

Location: BRAC Head Office

Key Responsibilities

• Drive the Annual Operation Plan in tracking program activities against agreed targets and support the preparation of regular progress reports.
• Maintain and update program trackers, databases, and documentation to ensure accurate record-keeping.
• Support documentation and sharing of lessons learned across teams within BRAC.
• Coordinate meetings, workshops, and stakeholder engagements (internal and external), including logistics and follow-up actions.
• Support communication and relationship management with local partners and relevant stakeholders.
• Assist in collecting, organizing, and reviewing project concept notes and partnership proposals.
• Support due diligence processes by compiling required documents and information for potential partnerships.
• Provide operational support for pilot initiatives, field testing activities, and campaign implementation.
• Assist in monitoring field-level activities and collect feedback from clients and partners.
• Support process improvement initiatives by identifying operational gaps and sharing observations with supervisors.
• Prepare meeting minutes, presentations, and basic briefing materials as required.
• Ensure proper filing of partnership agreements, reports, and relevant correspondence.
• Perform any other tasks assigned by the supervisor to support program and partnership objectives.

SAFEGUARDING RESPONSIBILITIES

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the program’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, and encourage others to do so.

• At least 3 years
• The applicants should have experience in the following business area(s): NGO

Bachelor’s in any discipline from a recognized university or institution.

• Age At least 30 years

• Understanding of Microfinance (MF) business and Logical Framework (LogFrame).

• Basic knowledge of research methodology.

• Strong communication, organizational, and managerial skills.

• Proposal writing, problem-solving, and analytical abilities.

Festival Bonus, Contributory Provident Fund, Gratuity, Performance Bonus, Health and Life Insurance, Maternity/ Paternity Leave, Wellness Centre Facility, Day Care Facility, and others as per policy.