Assistant Manager - Airport Operation

Flight Operations & Regulatory Coordination

• Process landing and overflight permissions for non-scheduled flights through the relevant aviation authorities and POD system.
• Coordinate aircraft ground handling, parking, refueling, catering, crew support, and complete trip management services.
• Obtain departure clearances and file Air Traffic Control (ATC) flight plans.
• Coordinate immigration, customs, quarantine, and security clearances for arriving and departing flights.
• Liaise with Civil Aviation, Airport Authorities, Airlines, Ground Handling Agencies, Customs, Immigration, and other regulatory bodies.

Passenger & Customer Services

• Manage immigration facilitation and travel support for medical tourism patients.
• Coordinate patient transfers to international hospitals in Singapore, Thailand, Malaysia, India, and other destinations.
• Arrange immigration, baggage handling, security screening, and airport assistance for VIP, VVIP, and CIP passengers.
• Provide protocol services and escort VIP/VVIP passengers between the terminal and aircraft.
• Ensure exceptional customer service and maintain strong relationships with clients and stakeholders.

Airport Security & Pass Management

• Manage the issuance, renewal, and compliance of Security Passes (SEC Pass), D Passes, Temporary Passes, and other airport access permits for employees.
• Ensure adherence to airport security regulations and operational procedures.
• Coordinate with airport security departments regarding employee access and operational requirements.

Financial & Administrative Support

• Coordinate with the Accounts Department regarding foreign payment withdrawals and operational expenses.
• Monitor operational expenditures and ensure cost-effective utilization of resources.
• Maintain accurate operational records, permits, clearances, and documentation.

Team Management & Leadership

• Lead, supervise, and develop airport operations personnel.
• Prepare duty rosters and ensure adequate manpower coverage for operational requirements.
• Conduct training and performance evaluations for team members.
• Foster a culture of safety, compliance, professionalism, and customer service excellence.

Compliance & Reporting

• Ensure compliance with Civil Aviation Authority regulations, airport policies, customs regulations, and immigration requirements.
• Prepare operational reports, incident reports, and management updates.
• Monitor operational performance and implement continuous improvement initiatives.

• At least 8 years
• The applicants should have experience in the following business area(s): Airline, GSA

• Bachelor of Arts (BA) in Hospitality Management, Management

• Experience dealing with Civil Aviation Authorities, Airport Operations, Customs, Immigration, and Ground Handling Agencies.

• Strong knowledge of flight operations, airport regulations, aviation security procedures, and passenger facilitation services.

• Age At least 34 years
• Only Male

• Availability to work on rotational shifts, weekends, public holidays, and emergency operational situations.

• Frequent interaction with airport authorities, airline representatives, VIP customers, and international passengers.

• Provident fund,Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2