Executive - Customer Care Service (Female)

We are seeking 7 dynamic and customer-focused Female Executives for our Customer Care Service team. The ideal candidates will be responsible for handling customer inquiries, resolving complaints, providing product/service information, and ensuring excellent customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media.
• Handle customer complaints and provide timely resolutions.
• Maintain a professional and positive attitude while dealing with customers.
• Record customer interactions and update customer information in the system.
• Follow up with customers to ensure issue resolution and satisfaction.
• Coordinate with internal departments to resolve customer concerns.
• Meet customer service quality standards and performance targets.
• Prepare customer service reports as required.

• 2 to 3 years

• Bachelor/Honors

• Age At least 25 years

• Strong communication and interpersonal skills.

• Good computer literacy, including MS Office applications.

• Ability to work under pressure and handle multiple tasks.

• Customer-oriented mindset with excellent problem-solving skills.