Officer, Operations Division

BRAC Bank is building the future of banking in Bangladesh through trust, innovation, and inclusion. It is the first and only Bangladeshi bank to be featured on Forbes’ World’s 500 Top Performing Banks list. As a values-based financial institution, the bank empowers customers and businesses with responsible financial solutions while upholding the highest standards of compliance, governance and transparency. For professionals, BRAC Bank offers a platform where performance, integrity, and innovation thrive together.

The bank is seeking a qualified and purpose-driven professional for the following position within its Operations Division: Officer, Operations Division

Grade: Based on the Candidature

Job Location: Anywhere in Bangladesh (preference for Dhaka, Bogura, and Chattogram)

Key Responsibilities:

• Assist the Unit Head in achieving financial performance targets set by the business.

• Support the preparation of internal and external (regulatory) statements and reports, prepare relevant MIS, and update data in designated registers and portals.

• Ensure proper filing and archiving of documents.

• Maintain MIS for all related activities and submit reports to management as required.

• Maintain diversified MIS and KPIs to support business strategy and performance monitoring.

• Meet SLA requirements while minimising customer complaints.

• Manage and respond to queries from relevant stakeholders promptly and professionally.

• Ensure accurate and error-free processing of files, including AOF, lending-related documents, and card documentation.

• Visit different locations across Bangladesh as required.

• Adapt promptly to changes in management directives and Bangladesh Bank regulations to ensure compliance.

• Identify potential operational risks and support appropriate risk mitigation measures.

• Maintain effective liaison with all relevant stakeholders.

• Participate in departmental projects and undertake new assignments as required.

• Ensure prompt and professional responses to enquiries while maintaining effective coordination with Business, Product, CRM, Finance, IT, and internal and external audit teams.

• Maintain sound knowledge of internal and external processes, policies, guidelines, and Bangladesh Bank regulations.

• Demonstrate basic knowledge of account opening, KYC, and account closure procedures.

• Maintain working knowledge of AML and KYC requirements, particularly BFIU Circular No. 26.

• Demonstrate knowledge of the Bank`s products and relevant PPGs.

• 1 to 2 years
• The applicants should have experience in the following business area(s): Banks
• Freshers are also encouraged to apply.

• Bachelor’s or Master’s degree from a UGC-approved university with a satisfactory academic record.

• Fresh graduates are encouraged to apply.

• Candidates with 1–2 years of relevant experience will be preferred.

• Proficiency in Microsoft Office applications and a basic understanding of banking and financial software.

• Strong interpersonal and communication skills to maintain professional relationships with internal and external customers.

• Customer-centric, self-motivated, a strong team player, and capable of meeting deadlines.

BRAC Bank is a values-driven organization that prioritizes the protection of all its stakeholders, including coworkers and the community we work in, from harassment, abuse, neglect, exploitation, and discrimination. As an equal opportunity enabler, BRAC Bank encourages applications from any gender-diverse individuals and persons living with a disability. We consider personal persuasion to be a disqualification of candidature.Only short-listed candidates will be communicated for the next stage as per the recruitment process. BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.BRAC Bank does not charge any fee at any stage of the recruitment process.