Customer Relationship Manager

Ummah Housing Ltd is a growing real estate development company focused on thoughtfully planned residential apartment projects. We are looking for a Customer Relationship Manager to look after our customers from booking to handover. You will keep customers informed, keep payments on track and build referrals.

Guided by Islamic values, Ummah Housing Ltd is committed to honesty, fairness, transparency and ethical business practices. We value professionals who show integrity, accountability and respect in their work.

Job Responsibilities

• Act as the main point of contact for customers after booking

• Welcome new customers and explain booking terms, payment schedules and next steps

• Send instalment reminders and follow up overdue payments politely and firmly

• Share project progress updates with customers by phone, WhatsApp and email

• Coordinate customer documents, agreements, registration and mutation with the relevant teams

• Handle complaints and queries, and escalate issues on time

• Keep complete customer records and payment history in the CRM

• Build referral sales through satisfied customers and NRB clients

• Carry out any other responsibilities assigned by management in line with the company's needs

• 3 to 5 years
• The applicants should have experience in the following business area(s): Real Estate, Real Estate Startup, Call Center, Property Management & Preservation Services, Land Management

• Bachelor/Honors

• Age 24 to 34 years
• Only Male

• Excellent spoken and written Bangla and English

• Patient, polite and solution-focused, including in difficult conversations

• Good knowledge of land documents and registration process is an advantage

• Comfortable with CRM, MS Excel, email and WhatsApp Business

• Experience dealing with NRB customers is an advantage

• Working knowledge of AI tools such as ChatGPT, Claude or Gemini is a plus

• Comfortable working in an organisation that follows Islamic values and workplace etiquette

• T/A,Mobile bill,Performance bonus
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

• Performance-based sales incentives as per company policy

• Mobile bill and conveyance for site visits

• Two festival bonuses per year

• Flexible leave and work-schedule arrangements to join a monthly three-day Jamaat, subject to operational needs

• Yearly salary review and clear growth path