Customer Care - Junior Executive

Customer Call Handling & Support:

• Handle incoming customer calls promptly and professionally.

• Respond to customer inquiries regarding products, orders, delivery, and other services.

• Resolve customer complaints and issues over the phone, ensuring customer satisfaction.

Order Confirmation & Management:

• Contact customers to confirm orders and verify delivery information.

• Follow up on pending, unconfirmed, and hold orders.

• Coordinate with the sales, packing, and delivery teams to ensure smooth order processing.

• Contact customers regarding delivery issues, returns, exchanges, and other order-related concerns.

Customer Relationship & Sales Support:

• Maintain professional and friendly communication with customers.

• Follow up with customers to resolve issues and encourage repeat purchases.

• Assist with customer queries from social media and the website when required.

Key Notes:

• Office Hours: 10:00 AM – 6:00 PM, six days a week.

• No regular off-days during Ramadan, subject to company policy and applicable labour regulations.

• Special allowances will be provided for working on government holidays as per company policy.

• Must be flexible and willing to undertake additional responsibilities assigned by management.

• HSC
• A Level
• Bachelor/Honors

• Age 19 to 29 years

• Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

Snacks & Tea Facilities

Send your CV to the given email Hellojunior.xyz@gmail.com