Director of Operations (Call Center) - Australia

Company: Edutek Pty Ltd (Trading as Skills Connect Consulting & RMC Digital)

Location: On-site – Dhaka, Bangladesh

Target Market: Australia (Education / VET Sector / Recognition of Prior Learning)

Reporting To: Executive Leadership.

Edutek Pty Ltd is an Australian education sales and marketing services company operating two core streams: Skills Connect Consulting (brokering Recognition of Prior Learning qualification services between students and Registered Training Organisations) and RMC Digital (providing digital lead generation and telesales execution for Australian RTOs).

We are seeking an experienced, high-impact Director of Operations to establish, lead, and scale our physical call center in Dhaka. This executive role is responsible for driving sales targets, enforcing compliance with Australian VET guidelines, managing budgets, and cultivating a high-performance outbound telesales team.

Position Location: TA-174/1, Shahadat Shoroni, South Badda, Gulshan-1, Dhaka-1212.

• Call Center Leadership: Drive daily operations, set performance benchmarks, and ensure campaign targets are consistently met or exceeded.
• Team Management & Hiring: Recruit, train, and mentor top telemarketing talent, team leads, and support staff.
• Process & QA: Optimise lead-handling workflows, call quality, and conversion rates while enforcing strict compliance with Australian VET regulatory standards.
• CRM & Infrastructure Oversight: Manage sales pipelines and performance metrics using CRM systems (HubSpot, Salesforce, etc.) and Google Workspace tools.
• Strategic Reporting: Act as the primary operational link between the Dhaka center and our executive management team in Australia.

• 2 to 6 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center

• Bachelor/Honors
• Masters

• Bachelor’s Degree in Business Administration, Operations Management, or a related field.

• Age 25 to 55 years

• Global Client Collaboration: Proven track record of managing relationships with remote, international clients.
• Professional English Communication: Fluent in both written and spoken English, with strong expertise in cross-cultural communication.
• Remote Client Management: Successfully collaborated with international, outsourced clients using clear written and verbal English.

• Experience: Proven track record in operations management within a call center, educational sales, or BPO environment.
• Industry Knowledge: Strong understanding of the Australian VET sector, RTO ecosystem, and relevant regulatory/RPL frameworks.

• Leadership: Exceptional staff management, coaching, and team-building abilities.
• Communication: Excellent verbal and written English communication tailored to international business standards.
• Problem Solving: Strong analytical abilities to tackle operational bottlenecks and optimise performance.
• Tech Savvy: Proficient with CRM software (HubSpot, Salesforce), Google Workspace, and operational management tools.

• Mobile bill,Weekly 2 holidays,Performance bonus,Profit share
• Lunch Facilities: Partially Subsidize
• Salary Review: Half Yearly
• Festival Bonus: 2

Key Benefits & Perks

• Base Salary: 55,000 BDT per month.

• Earning Potential: Unlimited commission based on overall team sales performance.

• Global Mobility: Opportunity to relocate to our Headquarters in Australia on a company-sponsored visa for outstanding leadership and performance.

• Work-Life Balance: Fixed Monday to Friday shift (7 AM - 4 PM) with Saturdays & Sundays off.

• Leave & Bonuses: 2 Festival Bonuses per year + 10 Days Paid Annual Leave.

How to Apply If you have the operational drive to lead an international call center and dream of expanding your career to Australia, we want to hear from you! Please send your updated CV along with a short cover letter highlighting your Australian call center/VET experience to admin@scgcorporations.com.