GBV Case Worker

Project Name: Sustainable Solution and protection for the Rohingya Refugee Community in Camps, (funded by UNHCR)
Duration of Contract: Up to 31 December 2026 (if not extended)
Job Summary: The GBV Case Management Case Worker is responsible for providing comprehensive and confidential support to GBV survivors, ensuring a survivor-centered approach. This includes case management, communication, and reporting, alongside embedding feminist leadership principles and anti-racism practices within the organization.
Key responsibilities include (not limited to):
GBV Case Management Implementation (60% of Time)

• Ensure informed consent is obtained before initiating case management services.

• Receive, classify, and register cases following standard operating procedures.

• Conduct initial assessments, ensuring survivors` immediate safety and access to services while respecting their dignity and confidentiality.

• Facilitate ethical and appropriate referrals for survivors to internal and external service providers.

• Provide regular follow-up and psychosocial support using appropriate techniques.

• Ensure the case closure process adheres to established criteria and engage survivors in feedback surveys.

• Accompany survivors to safe shelters, One-Stop Crisis Centers (OCC), or other service points as needed.

• Organize case conferences for complex cases when required.

• Maintain strict confidentiality of case information and adhere to the Information Sharing Protocol (ISP).

• Securely store all case files in a locked cabinet system.

Communication and Coordination (20% of Time)

• Liaise with CiC, ACiC, CiC staff, and other government officials to facilitate smooth referrals.

• Regularly coordinate with service providers (e.g., legal aid, health services, safe shelters) to ensure comprehensive support for survivors.

• Conduct weekly visits to service centers and monitor volunteer representation through surprise visits.

• Support case management volunteers through technical guidance, capacity-building initiatives, and regular supervision.

• Assist in organizing awareness-raising campaigns, social mobilization activities, and events.

• Ensure access to updated GBV referral pathways and maintain timely communication with service providers.

• Represent the organization at camp-level coordination meetings as required.

Reporting and Documentation (20% of Time)

• Submit bi-weekly case tracker reports, monthly narrative updates, and other required reports to supervisors.

• Input data into GBVIMS monthly, ensuring adherence to data protection protocols.

• Maintain and update both soft and hard copies of case files and information tools.

• Prepare and share monthly work plans, accomplishment reports, and high-risk case summaries.

• Develop and monitor volunteer work plans.

• Digitize case files by scanning and uploading them daily to the organization`s secure system.

Embedding Feminist Leadership Principles and Anti-Racism Practices (10% of Time)

• Act as a role model by embodying Feminist Leadership Principles in daily work and team interactions.

• Foster team awareness and create a supportive environment for adopting these principles.

• Actively promote anti-racism practices, ensuring personal and team actions reflect this commitment

Relationships

• The GBV case worker directly reports to the GBV Case management Supervisor.

• At least 2 years
• The applicants should have experience in the following business area(s): NGO

• Bachelor of Social Science (BSS) in social work, social studies, psychology, counselling Professional diploma/ University degree in social work, social studies, psychology/child`s psychology, counselling, or any other related discipline

• Age At least 24 years

• Minimum 02 years` experience in the field of child protection/protection/ GBV/ social work/case management or a related field in humanitarian settings.

• Strong understanding of survivor-centered approaches and GBV guiding principles.

• Proficiency in using GBVIMS or similar case management systems.

• Excellent communication and coordination skills.

• Ability to maintain confidentiality and adhere to ethical standards.

• Strong organizational and reporting abilities.

• Cultural sensitivity and commitment to promoting gender equality and anti-racism.

• Monthly Gross Salary BDT. 49,290 with other admissible benefits such as mobile & internet allowance, medical benefit, group life insurance etc