German Language Expert - Operations

A reputed multinational organization is seeking a dynamic, customer-focused, and highly professional German Language Expert to support and oversee operational activities, stakeholder communication, customer experience, and compliance requirements while ensuring seamless coordination with German-speaking stakeholders and officials

1. Maintain effective communication with German-speaking clients, stakeholders, clients, and business partners.

2. Manage day-to-day operational activities

3. Translate and interpret business communications, policies, correspondence, and operational documents.

4. Provide language support during meetings, audits, inspections, and client interactions.

5. Ensure excellent customer service and customer satisfaction across all touchpoints.

6. Handle escalated applicant and customer queries via email, telephone, and in person.

7. Monitor operational performance and ensure achievement of service delivery targets.

8. Ensure compliance with standard operating procedures (SOPs), local regulations, and global operational standards.

9. Review operational reports and maintain accuracy of system records and documentation.

10. Coordinate with internal departments and external stakeholders for smooth operational execution.

11. Monitor productivity, turnaround times (TAT), quality parameters, and service levels.

12. Drive continuous process improvement initiatives to enhance efficiency and customer experience.

13. Support business development initiatives, value-added services (VAS), and revenue growth opportunities.

14. Ensure complete adherence to information security, health & safety, and compliance requirements.

• 3 to 6 years
• The applicants should have experience in the following business area(s): Training Institutes, BPO/ Data Entry Firm, Multinational Companies, Hotel, Airline, Group of Companies

• Bachelor/Honors

Candidates with relevant language certifications will receive preference.

• Age 28 to 40 years

• Fluent in English & German language (Written & Spoken).

• German Language Certification - MInimum B1 (B2/C1/C2, Goethe-Zertifikat, TestDaF, TELC, or equivalent) will be highly preferred.

• Excelenace Computer Skills (MS word, Excel Power Point)

• Provident fund,Insurance,Profit share,Weekly 2 holidays,Medical allowance,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2