Executive / Senior Executive – Customer Service (Garments Accessories & Trims)

A reputed and growing Garments Accessories & Trims Manufacturing Company is looking for a proactive and customer-focused Executive / Senior Executive – Customer Service to manage customer communication, order coordination, production follow-up, delivery status, and after-sales support.

The ideal candidate should have relevant experience in the garments accessories/trims industry with strong customer handling, order follow-up, communication, and cross-functional coordination skills.

Key Responsibilities

• Manage day-to-day communication with customers regarding orders, inquiries, samples, approvals, production status, and deliveries.

• Receive and process customer orders and coordinate with relevant departments for timely execution.

• Coordinate closely with Sales, Merchandising, Production, Planning, Quality, Commercial, and Logistics teams.

• Follow up on production progress and delivery schedules to ensure timely shipment.

• Prepare and maintain order sheets, customer records, delivery schedules, quotations, and other relevant documents.

• Coordinate sample development, submission, approval, and customer feedback.

• Handle customer complaints, identify issues, and coordinate with concerned departments for effective and timely resolution.

• Keep customers updated regarding order status, delays, production issues, and delivery commitments.

• Maintain strong professional relationships with existing customers and support customer retention.

• Monitor pending orders and ensure proper follow-up until successful delivery and customer confirmation.

• Prepare regular reports on order status, pending issues, customer feedback, and delivery performance.

• Ensure all customer requirements are properly communicated internally and followed through to completion.

• Perform other duties as assigned by the management.

• 2 to 5 years
• The applicants should have experience in the following business area(s): Agro based firms (incl. Agro Processing/Seed/GM)

• Bachelor’s degree in Business Administration, Marketing, Textile Engineering, Apparel Merchandising, or a relevant discipline.

• Age At least 25 years

• Strong Customer Service & Customer Relationship Management skills.

• Excellent communication and interpersonal skills.

• Good command of English communication—both written and verbal.

• Strong order follow-up and cross-functional coordination ability.

• Good knowledge of MS Office, particularly MS Excel.

• Strong problem-solving and complaint-handling skills.

• Ability to manage multiple orders and deadlines simultaneously.

• Proactive, organized, responsible, and customer-oriented.

• Ability to work effectively under pressure and meet delivery commitments.

• Mobile bill,Medical allowance,Tour allowance,Performance bonus
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

• Service Benefit