TeleSales Executive

OFFDAY Clothing is looking for confident, target-oriented and experienced Tele Sales Executives for its E-commerce Sales Team. The selected candidates will communicate with new and existing customers over phone and WhatsApp, provide accurate product information and convert customer inquiries and leads into confirmed orders.

This is a full-time, office-based position. Candidates must be comfortable with regular customer follow-up and working according to monthly sales targets.

Job Responsibilities

• Contact potential and existing customers through phone calls and WhatsApp.

• Follow up with customers who have shown interest in OFFDAY products.

• Convert inquiries, leads and previous customer data into confirmed orders.

• Explain product details, prices, sizes, colours, offers, delivery process and exchange policy clearly.

• Follow up on abandoned orders, pending confirmations and incomplete customer responses.

• Contact previous customers to generate repeat sales.

• Maintain a professional, polite and customer-friendly communication style.

• Record customer information, call status, order details and follow-up updates accurately in Google Sheets or the assigned system.

• Achieve daily, weekly and monthly sales targets.

• Coordinate with the Customer Service, Order Management and Delivery Teams when necessary.

• Handle customer objections and complaints patiently and professionally.

• Submit daily call, follow-up and sales conversion reports to the Team Leader.

• Maintain the confidentiality of customer information.

• Perform other sales-related responsibilities assigned by the management.

• At least 1 year
• The applicants should have experience in the following business area(s): Call Center, E-commerce

• Age At least 20 years
• Only Male

• Minimum 1 year of practical experience in Tele Sales, E-commerce Sales, Call Centre or Customer Service is required.
• Must have clear and professional Bangla speaking ability.
• Must be confident in outbound calling, customer follow-up and sales closing.
• Candidates must be comfortable working with daily and monthly sales targets.
• Ability to explain product price, size, colour, offer, delivery and exchange policy clearly.
• Basic knowledge of Facebook, WhatsApp, Google Sheets and online order processing is required.
• Must be punctual, responsible, patient and customer-friendly.
• Candidates living near Gazipur, National University, Board Bazar, Tongi or nearby areas will be given preference.
• This is a full-time, work-from-office position.
• Experience in fashion, clothing or E-commerce products will be an added advantage.