Manager - Business Operations
PRIYO TOURS & TRAVELS LTD
Job Description
- Lead and manage the overall business operations of the company.
- Develop and implement operational strategies to achieve business objectives.
- Ensure smooth coordination among Reservation, Sales, Accounts, Visa Processing and Customer Service departments.
- Monitor daily operational performance and implement process improvements.
- Prepare monthly business plans, sales reports, MIS reports and operational performance reports.
- Develop new corporate clients and maintain long-term business relationships.
- Supervise domestic and international air ticketing operations.
- Monitor airline ticket issuance, refunds, reissues and BSP reconciliation.
- Coordinate with airlines, consolidators and corporate clients.
- Ensure compliance with IATA, BSP, ATAB, CAAB and company policies.
- Monitor operational budgets, revenue and profitability.
- Prepare annual business plans and operational budgets.
- Lead, train, motivate and evaluate departmental employees.
- Handle customer complaints and ensure excellent customer satisfaction.
- Develop Standard Operating Procedures (SOPs) and ensure compliance.
- Coordinate with management regarding strategic planning and business development.
- Analyse market trends and recommend new business opportunities.
- Ensure achievement of monthly and annual revenue targets.
- Prepare management reports and presentations.
Experience
- 5 to 10 years
- The applicants should have experience in the following business area(s): Travel Agent, Tour Operator
Education
- Master of Business Administration (MBA)
- Bachelor of Arts (BA)
- MBA/Master's Degree in Business Administration, Management, Marketing, Tourism & Hospitality or related discipline.
Additional Requirements
- Age 25 to 45 years
- Candidates with Aviation or Travel & Tourism qualifications will receive preference.
- Strong leadership and people management skills.
- Excellent communication in English and Bangla.
- Sound knowledge of Corporate Travel Management.
- Strong understanding of Airline Ticketing Operations.
- Practical experience in Sabre GDS is mandatory.
- Knowledge of Amadeus or Galileo will be an added advantage.
- Knowledge of BSP Billing, ADM, ACM, Refund and Reissue procedures.
- Strong analytical, negotiation and decision-making skills.
- Excellent customer service orientation.
- Ability to work under pressure and achieve business targets.
- Strong proficiency in Microsoft Excel, Word, PowerPoint and Outlook.
- High level of integrity, professionalism and problem-solving ability.