Customer Support Executive ( Female)

• Handle inbound and outbound customer calls professionally.

• Understand customers` concerns by gathering accurate information and provide appropriate solutions over the phone.

• Resolve customer queries and technical/service-related issues during the call whenever possible.

• If an issue cannot be resolved immediately, create a detailed support ticket and escalate it to the Web Team for further investigation and resolution.

• Respond to customer inquiries through social media channels (Facebook, WhatsApp, Messenger, etc.) and other chat platforms.

• Handle customer complaints with professionalism, empathy, and patience.

• Follow up on customer issues until they are successfully resolved.

• Maintain accurate customer records and update CRM/Ticketing systems.

• Ensure a positive customer experience by maintaining a polite, respectful, and solution-oriented approach at all times.

• Stay calm and composed while dealing with difficult customers or high-pressure situations.

• HSC
• Bachelor/Honors

• Age At least 20 years

Please apply with Cv and other documents to Email : mugdhofoods@gmail.comContact : 01871444439 ( WhatsApp)