Assistant Manager - Sales & Marketing (Real Estate)

Responsibilities & Context

Job Location Dhaka (Jolshiri Abashon)

NEER Developers, a leading and fast-growing real estate company, is looking for a dynamic, customer-focused, and result-oriented professional for the position of Senior Executive / Assistant Manager – Customer Service. Candidates with experience in customer service or a reputed real estate company will be given preference.

Job Description:

• Provide professional, courteous, and prompt customer service regarding the company`s real estate projects and services.

• Handle inbound customer inquiries via phone, email, WhatsApp, and social media platforms.

• Make outbound calls to prospective clients generated through marketing campaigns and other lead sources.

• Understand customer requirements and recommend suitable property options.

• Schedule property visits, meetings, and project presentations with the Sales Team.

• Maintain regular follow-up with prospective clients to build strong relationships and maximize sales opportunities.

• Update and maintain accurate customer information, lead status, and communication records in the CRM/database.

• Coordinate with the Sales, Marketing, and Customer Service teams to ensure a smooth customer journey.

• Assist customers with booking procedures, documentation, payment schedules, and after-sales support.

• Resolve customer queries and complaints professionally while ensuring high customer satisfaction.

• Achieve monthly call, follow-up, and customer service KPIs, and contribute to the company`s sales targets.

• Prepare daily and weekly reports on customer interactions, lead status, and service performance.

• Work effectively in a team-oriented environment and be willing to work flexible hours when required.

• 4 to 8 years
• The applicants should have experience in the following business area(s): Real Estate, Developer

• Master of Business Administration (MBA) in Marketing

• Age 25 to 35 years
• Only Male

Additional Requirements:

*Bachelor`s degree in Business Administration, Marketing, or a related field.

*Minimum 4–8 years of experience in Customer Care, Telemarketing, Call Center, or Real Estate Sales.

*Excellent communication skills in Bangla and English.

*Strong interpersonal, negotiation, and customer relationship management skills.

*Proficiency in MS Office (Word, Excel, PowerPoint) and CRM software.Experience in Real Estate Customer Service or Sales will be given preference.

*Smart, energetic, self-motivated, and target-oriented.

*Ability to work under pressure and achieve monthly KPIs.