Member Relationship Manager (MRM)

𝐉𝐨𝐛 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰:

At PaiMart, we don't just sell products we build lasting relationships with our members. As a Member Relationship Manager, you will play a vital role in helping families save more, shop smarter, and enjoy an exceptional membership experience while building a rewarding career in customer success and sales.

𝐊𝐞𝐲 𝐉𝐨𝐛 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

• Manage and build long-term relationships with assigned PaiMart members within a designated area.
• Contact members regularly via phone calls, WhatsApp, SMS, and other communication channels.
• Generate sales by encouraging members to place regular orders.
• Increase member purchase frequency and average order value (AOV).
• Ensure high member satisfaction through excellent customer service.
• Retain existing members and maximize membership renewal.
• Reactivate inactive members through personalized engagement.
• Promote PaiMart exclusive member prices, campaigns, and special offers.
• Assist members with product recommendations and order placement.
• Resolve customer complaints and coordinate with relevant departments for quick resolution.
• Maintain accurate records of member interactions in the CRM system.
• Analyze purchasing behavior and recommend relevant products based on customer needs.
• Achieve monthly sales, retention, renewal, and engagement targets.
• Submit daily, weekly, and monthly performance reports.
• Gather customer feedback and provide recommendations to improve the overall member experience.

• 1 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, BPO/ Data Entry Firm, Call Center, E-commerce
• Freshers are also encouraged to apply.

• Bachelor/Honors

• Age 24 to 32 years

• 𝐊𝐞𝐲 𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐈𝐧𝐝𝐢𝐜𝐚𝐭𝐨𝐫𝐬 (𝐊𝐏𝐈𝐬)
• Monthly Sales Target
• Number of Orders Generated
• Average Order Value (AOV)
• Repeat Purchase Rate
• Member Retention Rate
• Membership Renewal Rate
• Reactivation of Inactive Members
• Daily Calls & Member Engagement
• Conversion Rate
• Customer Satisfaction (CSAT)
• 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬
• 1–5 years of experience in Customer Relationship Management (CRM), Tele-sales, Inside Sales, Retail, E-commerce, or Customer Success.
• Experience in a membership-based business will be an added advantage.

• Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2