Head of Operations

Operational Leadership

• Lead and oversee all operational activities across multiple client sites nationwide.

• Develop and implement operational strategies aligned with company objectives.

• Ensure consistent implementation of company SOPs and service standards.

• Establish operational KPIs and monitor performance across all contracts.

Drive operational excellence and continuous process improvement initiatives.

Client Relationship Management

• Maintain strong relationships with key clients.

• Conduct regular operational review meetings with clients.

• Ensure contractual obligations and service level agreements (SLAs) are consistently achieved.

• Resolve high-level client concerns and implement preventive actions.

Support contract renewals through excellent service delivery.

Financial & Resource Management

• Manage operational budgets and control service delivery costs.

• Monitor labour productivity, overtime and resource utilization.

• Improve operational efficiency while maintaining service quality.

• Review manpower deployment and optimize workforce allocation.

Ensure effective utilization of equipment, materials and operational assets.

People Leadership

• Lead Operations Managers, Project Managers, Supervisors and operational teams.

• Develop leadership capability across operational departments.

• Establish performance objectives and conduct periodic performance reviews.

• Identify training and development needs.

Foster a culture of accountability, professionalism and teamwork.

Quality, Safety & Compliance

• Ensure full compliance with company SOPs, client requirements and statutory regulations.

• Maintain compliance with ISO management systems and quality standards.

• Conduct operational audits and implement corrective and preventive actions.

• Ensure workplace health, safety and environmental compliance.

Monitor incident reporting and operational risk management.

Project Mobilization & Business Support

• Lead the mobilization and transition of new contracts.

• Participate in operational planning during tender preparation.

• Conduct site assessments and resource planning for new projects.

Support business development by providing operational inputs for proposals and presentations.

Reporting & Performance Management

Prepare and present regular reports to senior management covering:

• Operational KPI Dashboard

• Client Satisfaction

• Contract Performance

• Budget vs Actual Performance

• Workforce Productivity

• Quality Audit Findings

• Health & Safety Performance

• Operational Risks

• Improvement Initiatives

• At least 10 years

• Bachelor of Business Administration (BBA) in Management
• Master of Business Administration (MBA) in Management

• Age 40 to 50 years

• Minimum 10 years of relevant professional experience.

• At least 5 years in a senior operations leadership role.

• Proven experience managing multiple large-scale Facility Management or service operations simultaneously.

• Experience leading workforces of 500+ employees is highly preferred.

• Experience working with multinational companies, airports, infrastructure projects or government organizations will be an advantage.

• Festival Bonus: 2

• Competitive Salary Package

• Mobile allowance

• Fully subsidized lunch

• Two festival bonuses

• Annual performance-based salary review

• Professional development opportunities

• Career progression within a growing organization

About AK Traders LimitedAK Traders Limited (AKTL) is one of Bangladesh`s leading Integrated Soft Facility Management companies, delivering professional cleaning, housekeeping, security, pest management, landscaping, office support and related facility services to airports, government organizations, multinational corporations, development partners and commercial establishments.We are seeking an experienced, dynamic and results-oriented Head of Operations to lead our nationwide operations and ensure consistent service excellence across all client locations.Position SummaryThe Head of Operations is responsible for the overall leadership, performance and profitability of AKTL`s operational portfolio. The role oversees multiple projects, operational managers and support teams while ensuring outstanding service delivery, client satisfaction, workforce productivity, regulatory compliance and continuous operational improvement.This position reports directly to the Executive Director.