Marketing Executive - Social Media Marketing
Job Description
- Provide professional counseling and guidance to clients regarding overseas employment opportunities, visa categories, immigration pathways, and country-specific eligibility requirements.
- Assess clients` educational background, professional experience, language proficiency, and career objectives to recommend the most suitable overseas opportunities.
- Explain visa procedures, documentation requirements, processing timelines, and applicable immigration regulations clearly and accurately.
- Assist clients in collecting, reviewing, verifying, and organizing all required documents to ensure complete and compliant visa applications.
- Convert walk-in visitors, telephone inquiries, website leads, and social media inquiries into successful client registrations and service enrollments.
- Conduct regular follow-ups with prospective clients to maximize conversions and maintain a high lead-to-enrollment ratio.
- Maintain consistent communication with clients throughout the application process and provide timely updates on application progress.
- Coordinate with internal departments, partner agencies, employers, and educational institutions to facilitate smooth application processing.
- Schedule client consultations, interviews, document submissions, and embassy or biometric appointments as required.
- Maintain accurate client records, CRM databases, counseling notes, and daily, weekly, and monthly activity reports.
- Ensure strict confidentiality of client information and compliance with company policies and data protection standards.
- Build and maintain strong client relationships to achieve high levels of customer satisfaction, retention, and referral business.
- Stay updated on immigration laws, visa policies, labor market trends, and country-specific regulations to provide accurate and reliable advice.
- Achieve individual and team targets related to client acquisition, conversions, and service quality.
- Resolve client concerns professionally and escalate complex cases to senior management when necessary.
- Represent the organization with professionalism, integrity, and excellent customer service at all times.
- Perform additional counseling, administrative, and business development responsibilities as assigned by management.
- Create, edit, and publish engaging digital content, including blogs, social media posts, short-form videos (TikTok, Facebook Reels, Instagram Reels, YouTube Shorts), promotional videos, and other multimedia content to enhance brand awareness and audience engagement.
Experience
- At most 2 years
Education
- Bachelor of Business Administration (BBA) in English
- Bachelor of Arts (BA)
- Bachelor of Commerce (BCom)
Additional Requirements
- Age At most 40 years