Executive - Customer Care, Cash, Bill & Counselling

Customer Reception & Greeting:

• Warmly welcome customers upon arrival.

• Offer beverages or waiting assistance, ensuring a hospitable environment.

Appointment Management:

• Schedule, confirm, and reschedule appointments.

• Maintain appointment records using salon software or manually.

Product & Service Knowledge:

• Explain beauty services, treatments, and available packages to customers.

• Recommend suitable products (cosmetics, skincare, haircare) based on customer needs.

Client Relationship Building:

• Maintain a strong, positive relationship with regular clients.

• Ensure follow-up calls after services or for feedback.

Complaint Handling:

• Address customer concerns or complaints politely and promptly.

• Escalate serious issues to senior management when necessary.

Billing & Cash Handling:

• Prepare and process customer bills accurately.

• Handle cash, card, and mobile banking transactions responsibly.

Coordination with Beauticians & Staff:

• Communicate client requirements clearly to service providers.

• Ensure smooth service flow and minimize wait times.

Salon Cleanliness & Ambience Monitoring:

• Ensure the reception and customer lounge areas are clean, tidy, and well-maintained.

• Report maintenance needs or cleanliness issues.

Record Maintenance:

• Maintain a customer database with service history and preferences.

• Update customer feedback and service reports.

Upselling & Promotions:

• Inform customers about ongoing offers, loyalty programs, or promotional packages.

• Encourage product purchases without being pushy.

• Bachelor/Honors

• Age 25 to 35 years
• Only Female

• Festival Bonus: 2

Candidates are requested to apply if they meet the requirements specified in this advertisement. Any kind of persuasion will be treated as disqualifying the candidate.

Interested and qualified candidates are requested to attend a walking interview every Tuesday between 10 am and 2 pm at our Dhanmondi Branch with an updated CV.