Officer, Customer Service

We are hiring motivated individuals to join a leading Mobile Financial Service provider as “Officer” under E-Zone.

Working Schedule: Rotational shifts / roster duty (6 days a week)

Morning Shift: 7:00 AM – 3:00 PM (Male & Female)

Evening Shift: 3:00 PM – 11:00 PM (Male & Female)

Night Shift: 11:00 PM – 7:00 AM (Male only)

[Note: You cannot choose a particular shift to work, as everyone is required to work on a rotational shift basis. Female employees will only be exempt from night shifts]

[Transportation services will be provided for Morning & Evening Shifts]

Job Nature: Desk Job under Customer Service Division

Core Responsibilities:

• Provide outstanding customer service by addressing inquiries and concerns promptly.

• Resolve customer complaints efficiently, offering viable solutions.

• Maintain and update the call center database with accurate information.

• Assist clients with questions about various products and services, aiming to resolve any issues.

• Engage potential customers by providing detailed information on products and services.

• Bachelor/Honors

• Minimum Bachelor’s degree in any discipline

• Age At most 30 years

• No prior experience is required; fresh graduates are highly encouraged to apply

• Excellent communication skills

• Strong team player with proficiency in MS Word and MS Excel

• Ability to perform under time constraints

• Salary Increment: Annually

• Festival Bonus: Two (2) per year (Subject to eligibility)

• Festival Holiday Work Compensation: Three (3) times the daily salary for each day worked

• Government Holiday Work Compensation: BDT 2,000 for each day worked

[Note: Only shortlisted candidates will be contacted for the interview]