Customer Engagement & Sales Lead

We are urgently hiring an experienced Customer Engagement & Sales Lead to join VITTORIO LUSSO LIMITED and lead customer engagement, sales, and after-sales service for our two lifestyle brands:

VITTORIO LUSSO – A premium men's lifestyle brand

www.vittoriolusso.com

Kashmira – A women's lifestyle brand

www.kashmira.com.bd

www.facebook.com/KashmiraLifestyle

Job Responsibilities:

• Lead, supervise, and motivate the Customer Engagement Executive team to deliver exceptional customer service and achieve sales targets.
• Ensure prompt, professional, and consistent customer support across all communication channels, including phone, email, website live chat, WhatsApp, and social media.
• Drive sales by converting customer inquiries into successful orders while identifying opportunities for upselling and cross-selling.
• Oversee the complete customer journey, including order placement, payment confirmation, shipment tracking, exchanges, returns, and after-sales support.
• Resolve customer complaints efficiently and professionally, ensuring timely resolution and a high level of customer satisfaction.
• Provide accurate information regarding products, pricing, promotions, availability, delivery, and company policies.
• Maintain and monitor customer records, interactions, and order history using CRM and order management systems, ensuring data accuracy.
• Develop and implement customer engagement initiatives to improve customer satisfaction, retention, repeat purchases, and brand loyalty.
• Collect, analyze, and communicate customer feedback and market insights to the Marketing, Product Development, and Management teams for continuous improvement.
• Monitor team performance, customer response times, sales conversion rates, and service quality, providing coaching and support where needed.
• Prepare and submit daily, weekly, and monthly reports on customer engagement activities, sales performance, complaint resolution, customer satisfaction, and key performance indicators (KPIs).
• Ensure all customer interactions reflect the brand values and service standards of VITTORIO LUSSO LIMITED and its brands.

• 3 to 5 years
• The applicants should have experience in the following business area(s): Call Center, E-commerce

• Bachelor/Honors

• Age 22 to 32 years
• Only Female

• Bachelor`s degree in any discipline (Business Administration, Marketing, or a related field will be preferred).

• Minimum 3–5 years of experience in customer engagement, customer service, sales, or CRM, preferably in e-commerce, retail, or lifestyle brands.

• Proven experience in leading or supervising a customer service or sales team.

• Excellent communication and interpersonal skills in both Bangla and English.

• Strong customer-first mindset with the ability to build long-term customer relationships.

• Ability to handle customer complaints professionally and resolve issues effectively under pressure.

• Strong sales aptitude with the ability to convert inquiries into successful orders and achieve sales targets.

• Proficient in Microsoft Office (Excel, Word, Outlook) and comfortable using CRM, order management systems, and e-commerce platforms.

• Experience managing customer interactions through phone, email, WhatsApp, Facebook, Instagram, and live chat.

• Strong analytical, problem-solving, organizational, and time management skills.

• Self-motivated, proactive, detail-oriented, and capable of working in a fast-paced environment.

• Willingness to work flexible hours, including evenings, weekends, or holidays when business demands require.

• Experience in the fashion, lifestyle, or retail industry will be considered a strong advantage.

• Profit share
• Salary Review: Yearly
• Festival Bonus: 2