Officer, IT, Bhasan Char, HCMP

BRAC is an international development organisation founded in Bangladesh in 1972 that partners globally with over 100 million people living with inequality and poverty to create opportunities to realise their potential.

This position will be responsible for resolving IT troubleshooting issues and providing IT and computer support to staff under the supervision of the System Administrator.

Major Responsibilities:

• Generate, analyze, and present management reports.

• Install, configure, and troubleshoot PCs, laptops, operating systems, and desktop applications.

• Install and configure computer hardware, software, networks, printers, and scanners.

• Network setup and troubleshooting.

• Install, configure, and maintain IT systems and backup processes.

• Deploy software and troubleshoot client systems.

• Monitor and maintain computer systems and networks.

• Respond to service requests in a timely manner.

• Provide technical support in person or remotely.

• Set up accounts for new users.

• Repair and replace IT equipment.

• Maintain IT assets and infrastructure.

• Maintain hardware inventory and software licenses.

• Implement preventive maintenance schedules.

• Keep updated on technology and security risks.

• Ensure safeguarding standards and report incidents.

• Perform any other tasks assigned by management.

  Safeguarding:

• Ensure the safety of Programme Participants, people who come into contact with the organisation and team members from any harm, abuse, neglect, harassment and exploitation including sexual exploitation and abuse (SEA) to achieve the programme's goals of safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.

• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.

• Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so.

• At least 1 year
• The applicants should have experience in the following business area(s): NGO, Development Agency

• Bachelor/Honors

• Age At least 18 years

• The candidate should have a Bachelor's degree in Computer Science & Engineering (CSE).

• Minimum 01 year of experience in Information Technology/ IT support.

• Knowledge, Skills & Competencies: IT troubleshooting, computer hardware and software, MS Office applications, and network troubleshooting.

• Mobile bill

• Weekly 2 holidays

• Free accommodation

• Festival Bonus

• Health & Life Insurance

• Paternity/ Maternity leave

• Others as per Organisation policy

BRAC believes that everyone we work with including our staff, programme participants, partners, and the communities have the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation including sexual exploitation and abuse (SEA). We uphold human dignity and inclusion for all, regardless of age, race, religion, gender, disability, ethnic origin, or socio-economic condition. We are an equal opportunity employer. We especially encourage those who have shown resilience—who have faced personal struggles, bounced back, and kept pushing forward—to apply. This position is open for Bangladeshi nationals only.