Intern - Customer Support
Red Data (Pvt.) Ltd.
Job Description
Responsibilities:
- Provide technical support and troubleshooting via phone calls and emails.
- Support networking devices including:
- MikroTik routers
- ONUs
- Media Converters (MC)
- Cisco routers and switches
- Access Points
- Communicate with customers to identify and resolve issues.
- Guide end users through troubleshooting steps.
- Monitor network performance and escalate issues when necessary.
- Use a ticketing system to log, track, and resolve customer issues.
- Assist in the configuration, maintenance, and diagnosis of networking devices.
- Work effectively within a team.
- Perform roster duty to ensure continuous customer support.
Education
- Bachelor of Science (BSc)
- CSE / EEE / ETE / ICT or a related field.
- Fresh graduates are encouraged to apply.
- Undergrad students are more than welcome.
- Telecom or Networking-related degree.
Additional Requirements
- Age At least 18 years
Skills & Experience
- Familiarity with Microsoft Office and Outlook.
- Ability to multitask and work under pressure.
- Basic knowledge of networking devices and technologies.
Compensation & Other Benefits
- Paid internship for 3 months.
Opportunity for permanent employment based on performance.
Internship completion certificate/letter.