Customer Service Agent (Call Center)
Job Description
Job Context: Parents Care Limited is looking for confident young Customer Service Agent to provide the highest level of quality service to customers, who will be able to handle inbound-outbound calls, social media queries, and provide outstanding customer service with strong communication skill and proficiency in both English and Bangla languages.
Job Responsibilities
Answer queries, complaints or requests from existing and potential customers through calls and social media in both Bengali and English languages
Handle online sales and follow up until delivery
Provide accurate, valid and complete information using the right tools
Handle customer complaints, provide appropriate solutions to build long-term customer relationships
Refer unresolved customer grievances to designated persons using internal system for further investigation
Ensure customer satisfaction and an enjoyable experience in a professional manner
Other related tasks assigned by the management
Report time to time to concerned person for complicated issues
Employment Status: The recruitment will be made on a short-term contractual service agreement basis for 4 months which is a renewable and permanent opportunity depending on the performance.
Education
- Bachelor/Honors
Additional Requirements
- Age At least 22 years