Asst. Manager - Customer service (Real Estate)

Besthome Properties Ltd., a leading and fast-growing real estate company, is looking for a dynamic, customer-focused, and result-oriented professional for the position of Assistant Manager – Customer Service. Applicants with proven experience in Customer Service functions from Bangladesh's leading real estate companies will be given priority during the selection process.

Job Description:

• Maintain client database in ERP.
• Maintain communication schedule over the phone and email, prioritize tasks, attend meetings, prepare action plans, and review progress.
• Demonstrate professionalism, manners, and excellent customer service skills in both after-sales services and facility management services.
• Creating a strong client base relationship for potential business opportunities.
• Coordinate internal modification work and handle related settlements.
• Manage materials selection and prepare demands/refunds costing for clients and landowners.
• Project visits with customers as and when required.
• Stay updated on market trends and resolve customer issues promptly.
• Coordinate with other departments related to customer issues.
• Prepare all costings, formats and handover-related documents.
• Maintain long-term relationships by providing after-handover services to our valued clients & create references.

• 7 to 12 years
• The applicants should have experience in the following business area(s): Real Estate, Developer, Real Estate Startup

• Bachelor of Science (BSc) in Civil Engineering

• Age 30 to 40 years
• Only Male

• Excellent communication and interpersonal skills in both Bangla and English.
• Strong customer handling, negotiation, and problem-solving abilities.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and email correspondence.
• Experience in CRM software and customer database management will be an added advantage.
• Ability to handle customer complaints professionally and ensure timely resolution.
• Capable of coordinating with Sales, Accounts, Legal, Engineering, and Project teams.Good understanding of real estate booking, payment schedules, handover processes, and customer documentation.
• Smart, presentable, positive attitude, and customer-focused mindset.
• Candidates from leading real estate companies will receive preference.

• Mobile bill,Performance bonus
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Standard work environment

100% bonus of Gross Salary

Earn Leave encashment

Incentive Bouns

Career growth