Customer Relationship Officer

Company Description: Bangladesh Psychiatric Care Ltd. (BPCL) is Bangladesh's first consultation center offering comprehensive psychiatric solutions to address mental health in conjunction with physical well-being. Dedicated to providing international-standard mental health services under one roof, BPCL specializes in the treatment, management, and rehabilitation of a wide range of mental health conditions including psychiatric disorders, addictions, developmental disabilities, and psycho-social issues. The center is staffed by a team of globally recognized psychiatrists, promising young professionals, and expert psychotherapists for an integrated approach to mental health care.

Role Description: This is a full-time on-site role for a Customer Relationship Officer at BPCL, located in Dhaka, Bangladesh. The Customer Relationship Officer will collaborate closely with the Operations Team to ensure that all operational activities are effectively aligned with the Company’s strategic objectives, goals, and overall mission.

Job Description:

• Greet patients, guardians, and visitors while maintaining confidentiality and a welcoming environment.
• Register patients and maintain accurate records using manual or digital systems.
• Maintain records, reports, documentation, billing communication, and ensure compliance with confidentiality and organizational policies.
• Schedule and manage appointments for psychiatrists, psychologists, and therapists.
• Guide patients on services, consultation procedures, and applicable fees.
• Maintain a calm, organized, and supportive reception environment.
• Coordinate with clinical staff for scheduling, updates, and patient flow.
• Inform relevant staff about patient arrivals, delays, and escalate urgent cases when necessary.
• Receive and manage incoming calls related to appointments, service inquiries, and emergencies.
• Make outbound calls for appointment confirmations, follow-ups, and reminders.
• Provide accurate information regarding doctors’ schedules, services, and availability.
• Handle sensitive conversations with patience, empathy, and professionalism.

• At least 1 year
• The applicants should have experience in the following business area(s): Clinic, Healthcare/Lifestyle product

• Bachelor/Honors

• Age At least 22 years