Jr. Education Counselor (Telecom)

Databrandix is looking for proactive and communication-skilled individuals for the position of Telecommunication Officer. The role involves handling prospective student inquiries, providing admission-related information, and supporting the enrollment process through effective communication and CRM management.

The ideal candidate should be target-oriented, professional in communication, and capable of managing multiple communication channels while ensuring a smooth and positive experience for potential students.

Job Responsibilities :

• Manage inbound and outbound communication with prospective students via phone calls, email, live chat, and social media platforms

• Provide accurate, up-to-date information regarding university programs, tuition fees, admission requirements, and application procedures

• Conduct outbound calls to CRM-assigned leads to verify student profiles, assess interest levels, and guide them through the admission process

• Maintain professional communication standards by introducing name, designation, and organization at the beginning of each call

• Apply effective communication techniques (e.g., 70/30 engagement rule) to understand student needs and build strong relationships

• Accurately input, update, and manage student data in the CRM system after each interaction

• Record and maintain key lead information, including academic background (SSC/HSC/Diploma), preferred programs, call status, call summaries, follow-up schedules, and potential visit dates

• Ensure all communication logs, call records, and identification details are properly documented and maintained

• Conduct regular follow-ups with interested leads to maximize conversion and ensure a smooth admission journey

• Generate inbound leads by actively posting in assigned Facebook groups and engaging with higher education-related content

• Collaborate with the admissions and marketing teams to align communication strategies and improve lead conversion rates.

• Achieve daily, weekly, and monthly KPIs related to calls, lead engagement, follow-ups, and conversions

• Maintain strict confidentiality of student information and comply with company data management policies

• 1 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, Advertising Agency, Immigration and Education Consultancy Service, Call Center, Cellular Phone Operator

• Bachelor/Honors

• Age 22 to 30 years
• Only Female

• Proficiency in CRM software, data entry, and lead management systems. 

• Strong follow-up and persuasion skills to convert leads into admissions.      

• Good understanding of admission processes, academic programs, and student requirements.     

• Active listening skills and ability to apply effective communication techniques (e.g., 70/30 rule).

• Basic computer proficiency (MS Office, Google Sheets, email communication).

• Attention to detail in maintaining accurate records and CRM updates.

• Mobile bill,Over time allowance,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

* Attractive performance-based incentives and commission on lead conversion.

* Professional training and skill development opportunities.

* Career growth and promotion opportunities within the organization.

* Friendly, supportive, and performance-driven work environment.