Operations & Customer Service Executive
Job Description
About Company:
Swosti [www.swosti.net] is a leading software development organization, currently focusing on Micro-finance Software applications for different MFIs and Credit Cooperatives in Bangladesh. It is a sister concern of Bdjobs.com Ltd.
Please visit us at: Web: https://swosti.net; Facebook/Swosti.net; YouTube: SwostiWorld or LinkedIn: Company/Swosti-Limited to learn more.
Job Context:
This is a focal position representing the company before the outsiders.
You will work with operational activities, customer support & training and customer queries and liaison between Customer & Operations/Software team, software testing etc.
Job Description / Responsibility
Address customer queries modestly and ensure customer satisfaction at all level.
Explain the services and their benefits to customers for maximizing the use of software.
Demonstrate Software product and make presentation by explaining services & benefits to new & existing clients.
Answer to customer queries modestly whenever there is a customer call.
Support Software development by engaging in software testing activities.
Any other works as may be required from time to time.
Education
Graduation / Masters in Business/Commerce/Marketing/ Finance/Accounting only.
Minimum CGPA of 4.00 in both SSC & HSC.
Additional Requirements
- Age At least 25 years
Qualification Requirements:
Excellent interpersonal, communication and convincing skill.
Sound Accounting knowledge, as we are working with accounting based software.
Writing skill especially in English will be an added advantage.
Bangla Typing skill.
Must be Enthusiastic, Pro-active, Punctual, Honest and Hard-working.
Compensation & Other Benefits
Yearly two (02) festival bonuses.
Performance based yearly salary revision.
Activity based numerous operational & Sales Incentives if you can generate Sales Lead from your relationship
Daily refreshment facility and lunch benefits.
How to Apply
Special Instruction:You must possess your own Android Mobile phone & use official SIM for client communication.Please send your Application along with CV mentioning the position applied for in the subject line to `swosti247@gmail.com`.
Send your CV to the given email swosti247@gmail.com