Junior Associate - Customer Support (NIGHT SHIFT)

Key responsibilities:

• Engaging with customers via email, phone & web chat channels
• Answer inquiries, resolve issues & provide guidance to customers
• Review documents & certificates as part of onboarding process
• Using customized CRM platforms for inbound & outbound inquiries
• Attend daily, weekly & monthly team meetings with supervisor & client

Working schedule:

• Night shift (BD time 7PM – 3AM)
• 6 days/ week working on a team roster for weekend
• Annual leave entitlement

• At least 1 year
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm, Financial Technology (Fintech) Startup

• Age 18 to 32 years

• Minimum one year prior work experience in customer support services with international clients (prior call center experience will be considered an added advantage)
• Excellent written & spoken English language
• Hardworking, tech-savvy, team-player, quick learner, positive attitude, adaptable, and able to thrive in a fast-paced environment