Case Manager

✓ Student Case Management

• Manage complete student applications from initial intake through to university enrollment.

• Maintain accurate and detailed case files, including visa and admission documentation.

• Track application progress and ensure timely submission of all required documents.

• Follow up with students to collect missing documents and meet important deadlines.

✓ Client Communication & Support

• Conduct initial consultations to understand students’ academic goals and needs.

• Provide regular updates to students and parents throughout the application process.

• Respond to student queries promptly, professionally, and effectively.

• Build and maintain strong, trust-based relationships with students and families.

✓ University & Documentation Coordination

• Act as a liaison between students, universities, and visa authorities.

• Prepare and organize Pre-CAS and Post-CAS documentation accurately.

• Arrange mock interviews and provide interview coaching for students.

• Monitor Pre-CAS deadlines and ensure all submissions are completed on time.

✓ Administrative & Record Management

• Maintain well-organized digital and physical filing systems.

• Update student databases with accurate progress and status information.

• Prepare reports on case completion rates and student outcomes.

• Generate official documentation for student files and university communication.

✓ Quality Assurance

• Ensure all processes comply with company policies and international standards.

• Identify and resolve case-related issues proactively and efficiently.

• Provide constructive feedback to improve service quality and operations.

• Maintain strict confidentiality and ensure secure handling of student data.

• Education: Bachelor’s degree in any discipline

• Experience: 1–2 years in student counseling, case management, or customer service

• Communication: Excellent written and verbal English skills

• Technical Skills: Proficiency in MS Office, email management, and database systems

• Key Skills:

  • Strong attention to detail and organizational ability

  • Excellent interpersonal and problem-solving skills

  • Ability to manage multiple cases simultaneously

  • Customer-focused approach with patience and empathy

• 2 to 4 years
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service

• Bachelor/Honors
• Masters

• Age 25 to 35 years