Software Support Engineer
Job Description
Conduct training sessions for end-users on the operation, features, and functionalities of Somikoron IT Ltd.’s software solutions.
Assist clients with software implementation, setup, and post-deployment support.
Troubleshoot and resolve software-related issues reported by clients in a timely and professional manner.
Provide remote and on-site support as required.
Guide users on best practices to maximize software utilization and efficiency.
Document support activities, issues, resolutions, and client interactions.
Collect, document, and communicate client feedback, enhancement requests, and business requirements to the development team.
Coordinate with internal teams to ensure prompt resolution of technical and operational issues.
Prepare user manuals, training materials, and support documentation when necessary.
Monitor customer satisfaction and maintain positive client relationships.
Follow up with clients to ensure successful issue resolution and ongoing system performance.
Support software testing and quality assurance activities when required.
Experience
- 1 to 2 years
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, E-commerce
Education
- Bachelor of Science (BSc) in Computer Science
- Background in Computer Science, Information Technology, Software Engineering, or a related field.
Additional Requirements
- Age 25 to 40 years
- Only Male
- Minimum 1 to 2 years of practical experience in software training, implementation, customer support, software support, or IT support.
- Strong understanding of business software solutions, including Accounts, HRM, CRM, PMS, and Inventory Management Systems.
- Strong presentation, training, and user engagement skills.
- Ability to understand client requirements and provide effective software solutions based on business needs.
- Experience in troubleshooting software-related issues and providing end-user support.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
- Ability to work independently as well as collaboratively within a team environment.
- Strong customer service mindset with a focus on client satisfaction and relationship management.
- Willingness and ability to travel anywhere in Bangladesh as required for training, software implementation, and client support activities.
- Quick learner with the ability to adapt to new technologies, business processes, and software platforms.
- Prior experience with ERP, Business Management Software, or SaaS-based applications will be considered an added advantage.
- Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines effectively.
- Strong organizational, documentation, and reporting skills.
Skills & Expertise
Compensation & Other Benefits
- T/A,Mobile bill
- Salary Review: Yearly
- Festival Bonus: 2