Senior Officer / Assistant Manager- Claims (Mid-Level position)

Job Description / Responsibilities

• Investigate, evaluate, and precisely assess damaged vehicles; estimate accurate repair costs and collaborate closely with authorized garages.

• Prepare detailed reports, maintain precise claim records, and assist in compiling all necessary paperwork for the Claim Committee Meeting.

• Ensure strict compliance with company policies, local insurance laws, and regulatory standards while actively detecting and mitigating potential fraudulent claims.

• Provide empathetic, prompt, and efficient customer service to claimants throughout the settlement process.

• Stay updated on automotive industry trends, technological updates, and general insurance claims best practices.

Job Location: Head Office

• 3 to 5 years

• Diploma
• Bachelor/Honors

Minimum Diploma or Bachelor`s degree in Automobile Engineering from a reputed Govt. Polytechnic Institute or Public University.

• Age 25 to 35 years

Experience Requirements

• At least 3–5 years of hands-on experience in automobile claim management specifically within the non-life (general) insurance sector in Bangladesh.

• Strong technical knowledge of automobile mechanics, repair processes, and structured damage assessment.

Additional Job Requirements

• Age preferably between 25 and 35 years.

• Strong analytical, problem-solving, and decision-making abilities.

• Excellent communication, negotiation, and interpersonal skills.

• Proficiency in ERP systems and computer applications.

• Good understanding of insurance laws, regulations, and industry best practices.

• Ability to work independently as well as in a team environment.

• High level of integrity, professionalism, and commitment to ethical claims handling.

• Salary Range: Attractive salary & allowances will be commensurate with experience & qualifications.

Other Benefits

• Contributory Provident Fund, Festival & Incentive bonus, Group and Hospitalization benefit etc.

If you`re ready to take on this exciting challenge, please send your CV and a cover letter detailing your experience to hr@gilbd.com You may submit the documents via email, courier, or by hand.Only shortlisted candidates will be contacted for further assessment.

Send your CV to the given email hr@gilbd.com